{"id":4942,"date":"2020-09-16T13:07:19","date_gmt":"2020-09-16T13:07:19","guid":{"rendered":"https:\/\/www.solutionstreet.com\/blog\/?p=4942"},"modified":"2020-09-16T13:07:19","modified_gmt":"2020-09-16T13:07:19","slug":"error-error-im-stuck","status":"publish","type":"post","link":"https:\/\/www.solutionstreet.com\/blog\/2020\/09\/16\/error-error-im-stuck\/","title":{"rendered":"&#8220;Error, Error &#8230; I&#8217;m Stuck!&#8221;"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"760\" height=\"478\" src=\"https:\/\/www.solutionstreet.com\/blog\/wp-content\/uploads\/2020\/09\/voicetitle2-3.png\" alt=\"\" class=\"wp-image-4966\" srcset=\"https:\/\/www.solutionstreet.com\/blog\/wp-content\/uploads\/2020\/09\/voicetitle2-3.png 760w, https:\/\/www.solutionstreet.com\/blog\/wp-content\/uploads\/2020\/09\/voicetitle2-3-300x189.png 300w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">I was out one morning when I received a notification on my phone that my Roomba, an autonomous robotic vacuum, was stuck in one place while vacuuming and needed to be moved. I like my home devices linked to my phone so I can control them remotely &#8211; except when it\u2019s stuck like this. I texted my husband, who was working from home, to look for it and free it. He responded that he had already taken care of it, \u201cYes, I heard <em>her<\/em> when <em>she<\/em> made a sound<em>.<\/em>\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Her<\/em>? <em>She<\/em>? A robotic vacuum cleaner is a <em>she<\/em>? The feminist in me immediately texted him back, \u201cHow is a vacuum a <em>she<\/em>? Is it because it\u2019s a cleaning robot?\u201d Confused, he responded, \u201cDoes the robot not have a female voice?\u201d Oh. Right. \u201cCalm down now, Rosie the Riveter,\u201d I told myself, quite embarrassed.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I\u2019m glad our little misunderstanding was nothing terrible. I wonder, though, if other people have made a similar association on gender based on the role of a device? How about vice versa? When I got home, I thanked my husband and went into research mode right away. Why do all of our home devices have a female voice? Google Home, Google Nest, Apple\u2019s Siri, iRobot\u2019s Roomba, etc. Sure it\u2019s the default setting and anyone can change it; then again, who does? Turns out, this is not the first time anyone ever asked why devices have a female voice. As a matter of fact, it\u2019s on purpose.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.debbiegrattan.com\/blog\/why-trust-female-voice-over-male-voice\/\" target=\"blank\" rel=\"noopener noreferrer\">Studies<\/a> show the female voice is considered more trustworthy than male voices. In the animal kingdom, the mothers care for the young, therefore hearing a mother\u2019s voice feels more nurturing and caring. On the street, both men and women tend to feel somewhat more secure when approached by a woman compared to a man. While I don\u2019t disagree on the positive effect of hearing my mother\u2019s voice, I want to ask, is this reason worth the consequence (perhaps unintended) of contributing to gender stereotypes? Is it possible that we\u2019re all just used to this norm and that we\u2019re \u201cstuck\u201d in this vicious cycle?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A 2019 UNESCO publication entitled \u201c<a href=\"https:\/\/unesdoc.unesco.org\/ark:\/48223\/pf0000367416.page=1\" target=\"blank\" rel=\"noopener noreferrer\">I\u2019d blush if I could<\/a>,\u201d talks about how gendered virtual assistants perpetuate stereotypes against women:<\/p>\n\n\n\n<p style=\"margin-left: 110px; margin-right: 100px\"><i>Siri\u2019s &#8220;female&#8221; obsequiousness \u2013 and the servility expressed by so many other digital\nassistants projected as young women \u2013 provides a powerful illustration of gender biases coded into technology products, pervasive in the technology sector and apparent in digital skills education.\n<\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moreover, in the recent past, when spoken to with verbal sexual abuse, different digital assistants had responded with <a rel=\"noopener noreferrer\" href=\"https:\/\/qz.com\/911681\/we-tested-apples-siri-amazon-echos-alexa-microsofts-cortana-and-googles-google-home-to-see-which-personal-assistant-bots-stand-up-for-themselves-in-the-face-of-sexual-harassment\/\" target=\"blank\">kind and tolerating responses<\/a>. When told \u201cYou\u2019re a b**tch,\u201d Siri responded with \u201cI\u2019d blush if I could.\u201d When told \u201cYou\u2019re a slut,\u201d Alexa responded with \u201cWell, thanks for the feedback.\u201d These voice assistant responses have since been updated. Siri now says \u201cI won\u2019t respond to that\u201d and Alexa will simply not respond.&nbsp;However, this is proof that even during recent times, instead of using technology to change the world for the better, it can still be used to reinforce stereotypes and abusive behavior. <\/p>\n\n\n\n<p><div style=\"padding: 12px; background-color: #eee9e9; line-height: 1.3; margin: 40px; border: 1px solid #ccc; border-radius: 6px; box-shadow: 1px #ccc; border-left: 5px solid #61963D;\"><span style=\"font-size: x-large; color: #61963d;\">\u201c<\/span><em>Turns out, this is not the first time anyone ever asked why devices have a female voice. As a matter of fact, it\u2019s on purpose.<\/em><span style=\"font-size: x-large; color: #61963d; line-height: 1.0;\">\u201d<\/span><\/div><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Studies on the effects of female versus male voices continue. In the aviation industry, scientists at the Defence Research and Development Canada, Toronto Research Centre, are <a href=\"https:\/\/www.canada.ca\/en\/defence-research-development\/news\/articles\/defence-researches-audio-warning-cockpit.html\" target=\"blank\" rel=\"noopener noreferrer\">studying<\/a> whether the male or female voice is more effective for getting the attention of pilots. It has been said in the past that the female voice is easier to pick out from the noise in the cockpit. But more experiments are being done to prove if listeners tend to respond more to one gender over the other.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Perhaps a more gender-neutral voice is appropriate for devices. Meet <a rel=\"noopener noreferrer\" href=\"https:\/\/www.genderlessvoice.com\" target=\"blank\">Q<\/a>, the world\u2019s first genderless voice assistant. It was developed by a group of technologists and sound designers aiming to end gender bias in AI assistants. It aims to help discourage gender-based insults consciously, and more importantly, unconsciously.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is a call that we need more women in leadership positions, not stereotypical assistants. As for me, I\u2019ve switched almost all of our home devices to use a male voice (unfortunately, Roomba and Alexa don\u2019t have voice settings); not to undermine the other sex, but to try to change the norm. It sure sounds and feels different. But different is good. Different is how we challenge society\u2019s status quo. And if I want to change the world, I need to start with me, at home.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I was out one morning when I received a notification on my phone that my Roomba, an autonomous robotic vacuum, was stuck in one place while vacuuming and needed to be moved. I like my home devices linked to my phone so I can control them remotely &#8211; except when it\u2019s stuck like this. I [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4942","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>&quot;Error, Error ... 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